How do I change my password?
your password go to my account.
Click on my user profile on the left
side and you will see a field on the right side with the heading Change password. After changing your
password remember to press save in
order for your settings to be changed for next time.
How do I update my email?
your email go to my account and
click on my user profile. After
updating your e-mail remember to press save
so the system will remember your new settings. Please note that the new
e-mail address will only be registered in our online system. Therefor also
remember to inform your agent in case of a change that is relevant to other
than your online orders.
entered e-mail will receive all online order confirmations, but not necessarily
the invoice. If you have given an actual billing e-mail at one point (to your
accountant etc.) then they will receive the invoice as agreed.
How do I add an item to my basket?
To add an
item to your basket, find the style that you wish to purchase. Enter number of
styles and press the button add to
basket. A basket will then appear on the left side, in which you can see your order.
How do I change my delivery address?
notice that your delivery address is incorrect, when you get to the delivery
window, tick the box delivery address is
different from invoice address. Then scroll down to the bottom of the
window and choose your delivery address where it says select delivery address. Please note that the delivery address will
not change if you type it in manually in the delivery address field. If you
wish to permanently change your standard delivery address please contact your
agent and we will change it in our system.
How do I subscribe to the newsletter?
subscribe to the newsletter press subscribe
to newsletter in the left menu. Fill out your areas of interest (male
and/or female) and your country of residence. You will then be registered in
our system and receive our newsletter with news and special offers.
How do I find sales items?
items are gathered under the sales category.
That means that if you wish to buy dress on sale, go to sale and then dresses.
How do I find a missing invoice?
If you are
missing an invoice (applies to both online and non-online orders) you can
always find it under my account and invoices.
How do I see pending orders?
If you wish
to get an overview over pending orders, go to my account and then sales
orders. Here you can get an overview of all your orders that is in our
system – both main and express orders.
How do I see if a certain item is in stock?
· Do you have a style name? Enter this
in the search field. You do not need the full name.
· Do you have a style number? Enter
this in the search field. You do not need the full number.
· Do you have a quality code? Enter
this in the search field and all styles in this quality will appear.
Where can I download your logo high resolution?
find our logo material under the tab press
on the site.
Is it possible to use your pack shots on my
shots are in a good resolution for most webs. Open the pack shot in the biggest
format and right click to save. Please note that they cannot be used for ads
and other print material. If you need pictures for print material please
contact our online department on firstname.lastname@example.org.